Legal

Privacy Policy

How we collect, use, store, disclose, and protect your information.

Last Updated:July 2026

At Samaritan Tech Limited, we are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, interact with our services, or use any of our software products.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different categories of information, including:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Organization name
  • Job title
  • Physical address
  • Country or region

Business Information

When requesting demonstrations, quotations, or enterprise solutions, we may collect:

  • Organization details
  • Industry information
  • Number of users
  • Operational requirements
  • Project information

Technical Information

Automatically collected information includes:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Screen resolution
  • Referral URLs
  • Website usage statistics

Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience
  • Support marketing analytics

You may disable cookies through your browser settings.

2. How We Use Your Information

We use collected information to:

Respond to inquiries
Provide demonstrations
Deliver products and services
Improve customer support
Process service requests
Communicate product updates
Send newsletters (where consent is provided)
Improve website performance
Detect fraudulent or unauthorized activities
Comply with legal obligations

3. Data Security

We implement industry-standard security measures including:

Secure cloud infrastructure
Data encryption
Access controls
User authentication
Role-based permissions
Secure backups
Continuous monitoring
Firewall protection

While we strive to protect your information, no system is completely immune from risk.

4. Information Sharing

We do not sell your personal information.

Information may only be shared:

With authorized employees
With trusted service providers
When required by law
To protect legal rights
During business restructuring where legally permitted

All third parties are required to maintain appropriate confidentiality and security standards.

5. Third-Party Services

Our products may integrate with third-party providers such as:

Payment gateways
Cloud hosting providers
SMS providers
Email services
Identity verification services
Mapping and GIS services
Analytics platforms

Each third party operates under its own privacy policy.

6. Data Retention

We retain information only for as long as necessary to:

Deliver services
Fulfill contractual obligations
Meet legal requirements
Resolve disputes
Maintain business records

7. Your Rights

Depending on applicable laws, you may have the right to:

Access your information
Correct inaccurate data
Request deletion
Restrict processing
Withdraw consent
Object to processing
Request data portability

Requests may be submitted using our contact information below.

8. Children's Privacy

Our website is not intended to collect personal information directly from children.

Where our solutions support organizations working with children (such as schools or NGOs), personal information is processed only under the responsibility of the respective organization and in accordance with applicable laws.

9. International Data Transfers

Your information may be processed or stored on secure servers located in different jurisdictions.

We implement appropriate safeguards to ensure the protection of personal information during international data transfers.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon publication on this website.

We encourage users to review this page regularly.

11. Contact Us

For questions regarding this Privacy Policy, please contact:

Samaritan Tech Limited

Nairobi, Kenya